As a brand, We have always committed to providing travellers a safe, hygienic, and memorable travel experience. In preparation for the return of travel, IntrCity by RailYatri is committed to going the extra mile to ensure a hygienic travel experience for all travellers.
The outbreak of the coronavirus epidemic (COVID-19) has suddenly changed the idea of basic travel within the inter-city mobility industry. The Government of India also implemented a countrywide lockdown on 25th March.
IntrCity by Railyatri stands unique! We have the full potential to innovate and adapt better. Our dedicated team has come up with multiple Safer and Healthier precautionary measures for travellers.
We have left no stone unturned to offer the best travel experience for our customers!
Exclusive private cabins for family & individual travellers
Complimentary COVID-19 Insurance Cover for all IntrCity SmartBus travellers.
5 step stringent cleaning & sanitization protocol before every trip to ensure 100% protection against any virus
We strongly recommend our passengers to bring their own blankets, masks & pillows. Sanitized items are still provided on a need basis.
Disinfected & sanitized SmartBus boarding lounges with ample seatings.
Trained staff equipped with masks & gloves to ensure travel safety protocols
Every traveller goes through the mandatory thermal screening and KYC process prior to boarding.
Travellers must use masks and gloves to cover face & hands for utmost safety.
Every traveller’s temperature will be monitored via thermal screening before entering the railway station.
To ensure self-hygiene & safety, Indian Railways have advised passengers to bring their own bedsheets and blankets for journeys.
Please reach the station atleast 90 minutes before departure.
Every traveller should have the Aarogya Setu app downloaded. Travellers’ health status will be checked via the app prior to boarding.
Only online E-ticketing will be approved to ensure physical distancing & health safety at railway counters.
Travellers are advised to maintain strict social distancing while travelling.
All our kitchen partners follow WHO/Government safety standards. Kitchens are sanitized every 4 hours to ensure cleanliness at every touch point where your food is handled.
Face mask is mandatory for all staffs. Frequent sanitizing of hands to ensure zero food contamination.
Kitchen staff showing symptoms of illness related to COVID-19 will be asked to get medical help immediately. Will only re-join after testing and/or recovery.
Tamper-Proof Packaging to check for tampering once it leaves the kitchen. Second layer of outer packaging to doubly ensure zero contact of food with external parties during transit.
All our kitchen partners will ensure temperature screening of their staff, all day every day. Log will be maintained and frequently monitored by our quality teams.
Aarogya Setu app is mandatory for all staff and management as per the Govt advisory for active contact monitoring.
All kitchens have been set up with handwash stations for usage by delivery staffs. Hands will be sanitized before picking orders for delivery.
Q) Are there any measures I can adopt to stop the spread of COVID-19?
A) As advised by the public health authorities, here are some simple steps to help stop the spread of the virus:
Q) How safe are IntrCity buses post-COVID-19?
A) IntrCity follows regular cleaning and sanitisation of buses. All high contact touch-points in the bus are sanitised - door handles, railings, windows. IntrCity SmartBus offers private cabins with single & double occupancy where travellers can travel in a safe & secure place.
Q) What is IntCity SmartBus COVID-19 travel insurance?
A) Since traveler’s safety is our priority, IntrCity by RailYatri offers its passengers an option to buy a COVID health cover worth Rs 25,000. This would be on top of the free accidental insurance which covers every IntrCity traveller.
Q) What are the basic COVID-safe precautionary measures ruled out by the Indian Railways for travellers?
A) Indian Railways ruled out the following COVID-safe precautionary measures:
Q) How will I get my train ticket refund amount if the IRCTC train gets cancelled due to COVID-19?
A) Due to the COVID-19 pandemic, the Indian Railways has announced refund relaxation on all train ticket bookings. All relaxation announcements by Indian Railways will be given to the users. At RailYatri, we assure you, full fare will be credited back into the user’s accounts from which payment was made.
Q) What are the documents we need to carry for a bus and train travel?
A) Travellers are requested to carry their government-issued ID proof. Aarogya Setu app is also mandatory for travel. The health status on the app will be checked to allow or disallow passenger boarding in buses and trains.
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