1. General Terms & Conditions

 

Definitions

In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.

You means the person / s in whose name and / or whose behalf the Booking is made. Alternatively, the reference may be made in the third person as "Tour Participant"/ "They" / "Client" / "Them" / "His" / "Her".

We/ Us/ Company means Stelling Technologies Pvt. Ltd. and Railyatri.in, a brand owned and operated by its parent company Stelling Technologies Pvt. Ltd.

Infant, Child means respectively a person below the age of two years and a person more than the age of two and below the age of twelve years.

Contractor / Supplier means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries etc shipping company, railway, ferry, cruise, coach who are to provide the services to the Client.

Tour Cost means the tour cost mentioned in the Price Grid / brochures / online and other payments such as taxes, surcharges etc payable by the client to the Company.

Brochure means printed brochure, Website, itinerary, leaflets, booklet, Price Grid.

Website means railyatri.in.

Web pages means pages on the Website railyatri.in.

Cancellation Policy means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges etc. as more particularly described herein below or any other documents.

Terms and Conditions means these terms and conditions and includes the How to Book Rules, Booking Form, Web Pages, Brochure, Price Grid, Itinerary, Promotion Booklet and other documents as may be notified from time to time".

VISA means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for a temporary stay within a specified period. (Note: The Company does not have any role to play for issuance / rejection of Visas other than being a facilitator).

JURISDICTION means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to New Delhi Courts / Forums.

Working Hours

 

Day	Hours
Monday	11 a.m. to 6 p.m.
Tuesday	11 a.m. to 6 p.m.
Wednesday	11 a.m. to 6 p.m.
Thursday	11 a.m. to 6 p.m.
Friday	11 a.m. to 6 p.m.
Saturday	Closed
Sunday	Closed

 

2. Disclaimers

 

Package Itinerary & Cost

Package Itinerary & Cost will be valid only for 72 hours from the time it has been sent to the user. Provisional booking amount for the package 10% (Total Package Cost) needs to be paid within 72 hours from the time the itinerary and total package cost is been sent to the user. In case of payment failure, RailYatri has right to change the itinerary and cost of the package depending upon the tour date.

In case the date of the tour is not fixed, in order to confirm the cost and the itinerary, user needs to pay provisional booking amount 10% (Total Package Cost) + 40% (Total Package Cost) within 5 days of the provisional booking date and confirm the start date of the tour atleast 2 months prior to the start date of the tour. In case of the failure from the user, RailYatri has right to change the itinerary and cost of the package depending upon the tour dates.

 

Tour Date Change / Postpone

Once the Hotel /Cab Voucher has been sent to the user, tour date cannot be cancelled or postponed. If the user wishes to postpone the tour date after the hotel / cab voucher has been sent, the booking would be considered to be cancelled and cancellation charges will be applicable to the same. User will have to place a new order if he/she wishes to change the date once the voucher has been sent and cost of new booking may depend upon the tour dates.

 

Brochure / Website Information

We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors. Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us.

Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may be booked far off from the center of the city.

 

Itinerary May Change At Any Time

We reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events incur during the tour, our tour manager or local representative will inform you of the changes on the spot and we solicit your full co - operation in accepting such circumstantial changes. Therefore, no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour. Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions and the requirements of the booking deposits, payments, deadlines and mode of payment may be defined in such promotions which will be over and above these terms and conditions. Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing. Generally, we try to avoid dates when big Fairs, Exhibitions and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities. Due to airline's requirements the points of entry and exit in a city / country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.

Change in itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants.

We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in itinerary/hotels/cabs/cars/coaches. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we may charge extra for the same at the time of booking or in the course of the tour.

 

Conditions of Other Third Party Operators

In the event you are booking through us a tour / travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to these Terms and Conditions.

 

Helicopter Packages

In the event that you are booking any product which includes helicopter services such as in case of Amarnath Yatra, Mata Vaishnodevi, Kailash Mansarovar tour etc. the same would be subject to the weather conditions / permissions of the shrine boards/ availability at the time of booking and / or any other statutory requirements. The client cannot hold the company responsible / liable for any such happening or non-happening of any event which is beyond the control of the Company. If the helicopter service remains unutilized for any reasons whatsoever, including the aforesaid reasons then the Company shall not be responsible for any refunds whatsoever.

 

Employees / Agents Not Authorized To Change Terms

IMPORTANT NOTE: No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our Employees, Agents, Franchisees or any other person, whether given verbally / in writing / by email / by sms or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner.

 

3. Tour Package Booking

 

Online Booking

You can book your tour / services online through our RailYatri App. Our RailYatri App provides the facility of making online booking of tours and services. However, we cannot give any guarantee or warranty with respect to the app booking which could malfunction due to well-known reasons including software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments is kept secure and confidential. It is made clear that the online booking shall be effective once you confirm the terms and conditions, as follows. During the course of online booking on our website, you will have the opportunity to go through our terms and conditions and privacy policy, which are displayed on our website and which you will need to confirm and accept in the course of booking online. Further, you will also need to accept our Terms and Conditions through email that you have read, understood and accepted the Terms and Conditions and other applicable documents including Brochure and / or, Itinerary and / or Price Grid and / or promotion booklet. We would also require a copy of the first two pages and last two pages of your passport which show the date of your passport, place and date of issue and expiry, if required. The Company reserves the right to decline to register any person / s for any tour or to cancel their registration without assigning any reason.

 

Contract Subject To Signature and Payments

Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the company and the Company has also received the initial booking amount and the prescribed package amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure.

Any payment that you make to your travel agent would not constitute payment to the Company until the same is remitted to the account of the Company.

 

NRI & Foreign Nationals

Non-resident Indians / foreigners can pay the Tour Cost in any convertible foreign currency received through normal banking channels or by debiting their NRE / FCNR accounts or against INR payment representing proceeds of foreign currency surrendered by them during their visit to India, duly supported by encashment certificates as per RBI rules. Foreign nationals residing in India can make payment in Indian Rupees against proof of residency and a photocopy of the same.

 

4. Payment Schedule

 

If the booking is accepted within 30 days of the date of departure of the tour, the entire tour cost has to be paid upfront. Below payment schedule is applicable only if the booking is done 40 days prior to the start date of the tour.

 

When payment needs to be made	Amount to be Paid (exclusive of Flight/Train/Bus tickets) (Rs.)	Amount to be Paid (inclusive of Flight/Train/Bus tickets) (Rs.)
At the time of Booking	25% of Total Tour Cost	25% of Total Tour Cost + Transport Cost
Within 10 days after the booking date	50% of Total Tour Cost	50% of Total Tour Cost
30 days prior to the start date of the tour	25% of Total Tour Cost	25% of Total Tour Cost

 

Please check your Invoice/receipt for the due date of your balance payments of the tour cost. This balance payment has to be made within prescribed date. A delay in payment of your tour cost (part payment or full payment) can result in a delay in processing your documentation, booking and issue of tickets (if applicable) and we may treat it as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule.

We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and / or for any reason before the date of departure. All such increases in price must be paid for in full before your departure.

 

5. Cancellation Policy, Refund & Amendment of Booking

 

Cancellation / Amendment By Company

We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates / tours or you would have the option of traveling as individual travelers, not as part of the original tours. If the alternative date / tour is not acceptable or you do not wish to travel as individual travelers, we would refund the money paid by you after deducting any costs incurred by us on your behalf including cruise cost, airlines, permits / visas, travelltag, etc. within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.

 

Cancellation of Booking by You

Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your email, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.

The following cancellation charges for the land and airfare packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. In case of cancellation, the following cancellation charges would apply.

 

For packages:

When a cancellation is made	Cancellation charges per person
Clear 45 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost within the stipulated time frame	25% of the Tour Cost
Clear 44 to 30 working days prior to the date of departure of the Tour.	50% of the Tour Cost
Clear 29 to 10 working days prior to the date of departure of the Tour.	75% of the Tour Cost
Less than 9 clear working days prior to the date of departure of the Tour.	100% of Tour Cost
NOTE: Applicable To The Aforesaid Cancellation Table In case of third party products, the rules relating to cancellation and the cancellation schedule prescribed by the concerned third party service provider would be applicable.

 

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of travel documents etc. If you wish to cancel your booking, you need to inform us, provided that such information should be given on a working day within working hours: By email to [email protected]

If the Booking have been done by one or more persons for themselves and for others mentioned in the Booking, then the communication signed by such signatory / s would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly if your agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation. Cancellation shall take effect only from the time the written request reaches the Company on working days within office time. However, in the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you: (i) If you fail to pay the tour costs in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation; (ii) If on your failure of payment or other default, no notice of cancellation is issued by us but your payment or default remains outstanding on the date of departure, the booking shall be deemed to have been cancelled by you without any advance notice, inviting the highest cancellation charge.

 

Refund Policy

Refund against the cancellation will be provided as per cancellation policy (if applicable), within 30 days after the receipt of cancellation request via Bank transfer.

 

Amendment of Booking by You

If you wish to amend or change your booking, you have to communicate your request to us in writing. Such requests for change or amendment will be accepted subject to availability. Please note that:

The amended or changed booking will be regarded as a new booking;

For any amendment a fee of INR 1000/- is payable.

In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges specified in the preceding section. Terms and Conditions shall also apply.

 

Transfer from One Tour to Another

A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs.1000/- per person will be applicable in addition to the costs for re-processing your documentation including permits / visas / cruise / airlines / bus bookings / Travelltag, etc. due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will also apply. Terms & Conditions shall apply.

 

6. Scope of Our Services

 

We are travel and holiday organizers. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:

You will need to adhere to the conditions, rules and regulations of each service provider. For instance, you will need to check the baggage rules of the airline to understand what kind of baggage and how much baggage you can carry. You will need to check the hotel rules to check the timings when meal is served, to ensure that you are available at that time. The company is not responsible for the consequences if you breach such rules and regulations;

If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any money from us for such injury or damages, we shall separately charge you for the same;

We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.

 

Meals

Please refer to the itinerary in the brochure / website for details of the meals which would be served to you on the tour. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. At some places a meal allowance may be paid to you to enable you to have a meal of your own choice.

 

Hotels

The Company selects hotels for your stay at locations, which give comfort and value for money and is subject to availability. The Company has a right to change the hotel in case of unavoidable circumstances. For various reasons, such as reducing the overall traveling time on the coach for the following day, the hotels may be chosen away from the city center. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. and are subject to availability. If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable.

 

Single Accommodation

In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and / or your room partner are no longer willing to share a room. Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following:

• Intended room partner was arranged by you.

• Intended room partner was arranged by us for you.

• No room partner was found available for you.

 

Double Accommodation

A double room has either a single queen-size bed or two separate beds. If the Client requests for a room with queen-size bed or twin bed, the same would be provided subject to availability.

 

Triple Accommodation

Hotels / Houseboats accommodations only allow three people in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.

 

Children Accommodation

A child travelling for whom 'without a bed' charge has been paid would not be entitled to a separate bed in the hotel. In case 'with bed' charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on 'without bed' basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly. Check in and Check out times may vary from city to city. Usually, the check-in time is 12:00 noon and check-out by 11:00 a.m. However, in case the room is required on immediate occupancy / late check out, kindly inform our sales executive to assist on the same at an additional cost.

Adjoining rooms / interconnecting rooms / non-smoking rooms / rooms on the same floor etc, are subject to availability.

Hotel standards vary dramatically throughout India. In larger cities such as Delhi and Mumbai, hotels are fully modernized with excellent facilities, whilst in other cities and towns the hotels are smaller but quite often have good facilities. In the desert cities of Rajasthan, areas of Southern India, small hill towns and recently opened areas, many hotels are small, privately owned properties or converted palaces, retaining much of their original ambience, but the room size, shape and design can vary enormously (even in the same price bracket). Although palace hotels often have simple facilities and service can be slow, we ask for your patience as this is more than compensated for by their atmosphere and charm. Hotels in India continually try to upgrade their services and there can be building constructions and renovation works throughout the year. RailYatri will endeavor to obtain rooms as far away from any construction work as possible but please bear in mind that hotels run on full capacity during peak season and specific rooms can rarely be pre-booked. Even when you travel off the beaten track with RailYatri, you can be sure that your accommodation in game lodges, smaller hotels and tented camps is the best available in their category. Sometimes the best hotel may be the only hotel, which may be very modest. In these cases we feel that the simplicity of such accommodation is outweighed by the experience of these more remote areas. Accommodation will often be in tents or lodges. Economy hotels are budget hotels and they may not have any star category classification obtained from the relevant authorities of Government of India. Even 2 star properties approved by the India Tourism, Government of India, can be considered as economy hotels. These hotels may provide very bare basic amenities. Standard hotels are mainly 3 star category hotels approved by the India Tourism, Government of India. They may also include Heritage hotels, Lodges and Resorts. Deluxe hotels can be categorized with ratings of 4 star or 5 star approved by the HRACC, India Tourism, Government of India. They may also include Heritage hotels, Lodges and Resorts.

Please Note:  Heritage hotels are set in old or historic style buildings and are categorized into grand, classic and heritage.

If you would like to stay in any hotels other than those featured in the tour itinerary, or you would like to upgrade the standard of your room, this can be arranged and you will be informed of the difference in price and this would be subject to availability.

Any damage caused to the hotel property / other property by you will have to be paid by you and the Company would not be liable for the same.

 

Pre / Post Tour / Add On Extension Packages

Pre / post tour accommodation / add on packages or extensions etc. are available to you at special rates. You must ensure that you request your Travel Agent or your sales officer for the same at the time of booking your tour.

 

Coach, Cab & Seating

The Company has a right to change the cabs/cars/coaches due to unavoidable circumstances and is solely subject to availability.

We generally engage air-conditioned / non-air-conditioned luxury coaches / cars, but we are not responsible if the air-conditioning equipment malfunctions for any reason. Normally, the air conditioning will not function during hill drives for coaches and cars.

On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow the instructions of the Tour Manager in this regard. The coach / car drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers miss any service due to unpunctuality, we shall not be liable to refund any amount. Further, we shall not be liable to refund any amount or pay any compensation for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers or for any delays due to any reasons. Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches / cars. Please keep the coach / cars clean to avoid discomfort to yourself and other tour participants.

Please take care not to leave behind any property in the coach / car while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

 

Baggage On Coach And Porterage

Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. Coaches / cars have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height).

 

7. Airlines

We shall in no circumstances whatsoever be liable to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delay or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline. If you are travelling to a SAARC country, it is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.

 

Baggage On Airline

If guests carry more than the permitted luggage weight then, in such case the guest may have to pay extra charges for luggage to the airline directly and the Company shall not be liable in this regard. You are requested to please refer to the baggage rules of the individual airlines as the same gets updated from time to time. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline. Please note that every airline has a different set of rules and regulations regarding the weight restrictions, the kind of luggage and the number of baggage and furthermore, airlines keep changing the rules quite frequently. Hence, the guests are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.

We are not liable / responsible, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable / responsible for any loss or damage to baggage while it is in the custody of the airline.

 

Airline Date Change before Departure

If are you travelling on an air ticket for a group tour issued by RailYatri and wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by us to you on your request. Over and above this you will also be required to pay an 'Airline Seat Rebooking and Reservation Fee' of INR. 2,750/- as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity).

Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and / or to your next destination when your tour ends. We shall not be liable to refund any amount to you in this regard. Terms & Conditions shall apply.

 

Airline Confirmation and Re-Confirmation

Though you may receive a confirmed air ticket for a particular sector, airlines often overbook seats, due to which the airline may offload even confirmed passengers and may accommodate them on a subsequent flight. We will not be responsible / liable for any such offloading nor for any consequence of such offloading including delay, inconvenience or loss of tour services. As you are booked on a group fare ticket, please note that seat allotment will be made only when you physically report at the airport check in counter. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time. Seat allocation is a matter of airlines discretion and availability of seats which is not in the control of RailYatri. Hence RailYatri shall not be held responsible if you do not get seats together or do not get your preferred seats.

Please note that in case you are returning on a later date after the tour ends, the responsibility / liability to re-confirm air tickets 72 hours prior to the departure would be solely yours.

 

8. Responsible for Your Documents & Possessions

 

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. If you forget to carry or if you lose essential travel documents such as permits, passport, ID, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. In view of what is stated above, please carefully note that:

We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, and negligence or otherwise;

We shall not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;

Some coverage in respect of baggage loss or damage may be provided by insurance.

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.

If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. In the case of group travel, the Tour Manager is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group.

Furthermore, Tour Managers / Assistants / Escorts are assisting the tourists throughout the tour and are not responsible for tourists' baggage or any kind of personal belongings. On the entire tour the tourists have to be responsible and carry the baggage on their own. Instructions as well as information of the tour are to be followed in the group tours and the tour manager / company is not responsible for any instructions overruled by the tourists and / or its consequences.

 

Travel Documents, Visa, Permit and Clearances

It shall be solely the Client’s responsibility to hold valid and genuine travel documents and statutory clearances, to enable you to travel on the tour such as ID / permits / passports / visas / cruise / train / bus /confirmed tickets / insurance or any other statutory certificates including immigration clearances, etc. In any case, your Passport must be valid for at least six months or as applicable subsequent to the scheduled date of return of the Holiday. It is the responsibility of the Clients to furnish all documents required by the Company for application of visa etc. The Client acknowledges that the Company is merely a facilitator for providing visa guidance services. In the event the application for the visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The visa fee includes the actual visa charge, cost of processing fees, professional charges, and overheads. All cost, charges in respect of the said application for the visa shall be borne by the Client and the non-refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same.

Granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from.

In case of cancellation of the tour by the Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Company. Even if the visas are rejected, the stipulated fees of the Company shall be payable by the Client. There will be no refund, if the Client, or any member of his party, is unable to travel due to the said reasons. In such cases, cancellation charges as applicable by the company will apply and the decision of the company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

In the event that a client is unable to travel on the Holiday date originally booked by him / her, due to rejection of visas by the concerned Embassy, the said client shall have the option to postpone his / her holiday to any other future date or choose any other holiday destination subject to cancellation charges of the previous holiday. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.

The Company would not be responsible / liable in any manner whatsoever for any clerical error done by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number. We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our clients in various cities. We would not be responsible for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate by third parties and hence we would not be liable for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

For SAARC countries, please note that your passport must be valid for at least six months subsequent to the scheduled departure date of the tour. If you cancel the tour due to non-availability of the passport etc, you will be liable to pay cancellation charges.

 

9. Health

Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise. It shall be your duty to inform us in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition. We reserve the right (without obligation) to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard may be guided not only by concerns for your health but also the convenience and health of the other tour participants. However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy / complete the whole or any part of the tour due to your medical conditions, we shall not be liable to compensate you nor to refund any amount to you nor to pay your medical expenses. In this regard, please note that service providers such as airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be responsible for the consequences that you may suffer. To some extent, your losses on account of cancellation or curtailment attributable to hospitalization as also your expenses of hospitalization may be covered by insurance.

 

10. Liabilities

 

Please go through the terms and conditions carefully to understand your rights, responsibilities, risks and the extent of our liabilities.

As earlier stated, being tour organizers, we will not be liable to you for any loss, injury or damage in respect of life, limb or property, sickness, delay, discomfort, anxiety, service denial, service deficiency, additional expenses incurred by you or for any direct, indirect, consequential loss and / or damage or any kind suffered by you howsoever caused arising out of any act, omission, default of any contractor / supplier or of any servant or agent employed by the contractor / supplier or of any third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package. In view of this, please note that we shall have no liability in the following circumstances (amongst others):

• Failure on the part of airline to accommodate passengers (despite having confirmed tickets) or cancellation, change of route, delay of flights.

• Overbooking of seats / rooms by the airline / hotel.

• Loss of / delay of baggage by airline / coach / cruise / train.

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused;

• Rudeness or unprofessional behavior of staff of airline / hotel etc., quality of meals, facilities given etc.

• Any kind of service denial or deficiency by any contractor / supplier

Further, please note that in any case, our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses /damages whatsoever. As earlier stated, any loss or damage to your baggage will be borne entirely by you and we shall not be liable for the same in any manner. You may recover such damages by purchasing an appropriate insurance policy. We shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same. We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.

The immunities provided under this contract to the Company shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the contractors / suppliers selected by the Company.

Please note that we will be entitled to retain custody of your documents or properties entrusted to us till we receive payment of all amounts that are due to us in relation to your booking / travel.

You Will Need To Comply With Tour Conditions

You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service providers such as hotels, airlines etc. You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.

You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your coach, your meals etc. You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons. You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rule or regulations. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant's misbehavior, we shall be free to separately charge and recover our losses and expenses from him / her. For Pilgrimage tours like Vaishnodevi, Amarnath, Kumbh Mela etc., you are forbidden from carrying on your person or in your luggage any of the following items

• Non vegetarian items of any sort,

• Liquor or any other alcoholic beverage,

• Obscene CDs, DVDs, books or such other media that may not be permitted in keeping with the spirit of the place; and

• such other object / substance that may be deemed inappropriate / illegal with respect to the sanctity of the occasion. Should you be found in possession of any of the above, we may be constrained to report this to the local authorities and we may discontinue your participation in the tour and recover from you any loss or expense caused.

 

No Refund for Unutilized Services

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc. As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others). There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons whatsoever. There will be no refund if you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.

 

Please Carefully Check What The Tour Cost Includes And Excludes

Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.

 

Tipping

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, tour leaders, guides etc).

 

Currency And Travelers Cheques

We recommend that you hold your Foreign Exchange partly in Cash and Travelers Cheque. You can also opt to take a Foreign Currency Debit Card which is another safe mode of carrying exchange. Travelers Cheque can be encashed overseas for foreign exchange, for a nominal fee.

 

Minimum Participation

Tours specified in the Group Tours Brochure are operated subject to a minimum participation of paying adult Participants. If the participation is less than the minimum prescribed (as below) we reserve the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay any compensation. If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travelers (not as a group) we reserve the right to collect an additional pro-rata amount. In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a 'seat in coach' basis, where the coach departures are at fixed times and routes etc. Minimum Operating Strength (MOS) would be case to case and as per Seasonality of the tour.

 

11. Privacy of Information

 

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with cruise companies, airlines, hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary. You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, websites, letters, emails etc.

We recommend that you register online so that we can send you updates and information on travel destinations.

 

12. Communication

Communication

Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally.

Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address. Where you have booked through a Travel Agent, we will address communications to your Travel Agent, who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All money paid to the Travel Agent shall not constitute payment to us unless deposited by your agent with the Company.

 

13. Promotions / Offers / Schemes

 

Additional Conditions Apply In Case Of Promotions / Offers / Schemes

Please note that in case of special offers, promotions or schemes, the terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the terms and conditions of the offer, promotion or scheme, you would not be entitled to receive the benefit under such offer, promotion or scheme.

We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.

 

14. Grievance

 

On Tour Assistance

Please promptly inform your Tour Manager of any grievances that you may have and immediately follow this up by writing to us. This will enable us to promptly rectify all genuine grievances in real time. If you fail to do this, you will be deemed to have acknowledged and accepted the services of the Company in full satisfaction and you shall be deemed to have no grievance or complaint in that regard.

You should communicate the grievance to the company by adopting any of the following procedure provided that such communication should be made on a working day within working hours:

By email to [email protected]

Any complaint made by you must be notified to the Company in writing within 5 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.

 

15. Law And Jurisdiction

In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.

If the dispute is not settled by mediation within thirty (30) days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute shall be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole Arbitrator to be appointed by the Company. The Arbitration proceedings will be in New Delhi. The arbitrator's decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in New Delhi alone shall have exclusive jurisdiction.

This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in New Delhi only.

As to the interpretation of the aforesaid terms and conditions, the decision of Templeyatri shall be final and binding upon you. The Company reserves its right to change the Terms & Conditions any time without any prior notice.

 

16. Others

 

Your Suggestions:

If you have any tips, which you might want to share with us, do write in to us at [email protected]

 

Acceptance of Terms and Conditions

On behalf of the persons booked, I / We have read, understood and accepted the Terms and Conditions, Price, Itinerary, Cancellation policy, a copy of each of which has been furnished to me / us. I / We being duly authorized by the said persons do hereby agree and accept the same for self and on behalf of the said persons assuming full responsibility.