By accepting the terms and conditions the customer accepts that:

• RailYatri may send alerts to mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer.
• The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in "Off" mode then the customer may not get / get after delay any alerts sent during such period.
• RailYatri will make best efforts to provide the service and it shall be deemed that the customer has received the information sent from RailYatri as an alert on the mobile phone number provided during the course of food booking and RailYatri shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert.
• The customer cannot hold RailYatri liable for non-availability of the service in any manner whatsoever.
• The customer acknowledges that the SMS service provided by RailYatri is an additional service provided for the passenger’s convenience and that it may be susceptible to error, omission and / or inaccuracy. In the event the customer observes any error in the information provided in the alert, RailYatri shall be immediately informed about the same by the customer and RailYatri will make best possible efforts to rectify the error as early as possible.
• The customer shall not hold RailYatri liable for any loss, damages, claim, expense including legal cost that may be incurred / suffered by the customer on account of the SMS facility.
• The customer acknowledges that the clarity, readability, accuracy, and promptness of providing service may depend on many factors including the infrastructure, connectivity of the service provider. RailYatri shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
• The customer agrees to the indemnify and holds RailYatri and its official SMS service provider harmless from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which RailYatri and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of:
  • Misuse, improper or fraudulent information provided by the guest.
  • The guest providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or
  • The passenger receiving any message related to the order number, booking confirmation, modification to a booking, cancellation of booking from RailYatri and/or the SMS service provider.
• By accepting the terms and conditions the passenger acknowledges and agrees that RailYatri may use the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the passenger, for the purpose of collecting feedback from the passenger regarding their food experience, and overall rating of food or restaurant.
• Grievances and claims related to the food order should be reported to RailYatri support team within 10 days from your food delivery date.

The following terms and conditions are applicable to all food coupons in addition to the specific conditions mentioned against each coupon.

• Offer is valid only on orders placed online across India.
• Offer is only valid on restaurants accepting online payments.
• A valid PNR number is mandatory for availing any ongoing offer.
• Coupons can be used only once per PNR and cannot be clubbed with any other offer.
• Discount not valid on the tax amount and shall be extra as applicable.
• Coupon cannot be exchanged for cash nor be refunded (partially or otherwise).
• RailYatri reserves the right to deny the discount on the grounds of suspicion.
• RailYatri shall not be liable for any abuse or misuse of the code due to the negligence of the customer.
• RailYatri reserves the right to add/delete/change/modify any of the terms and conditions of the offer and/or terminate the offer in whole at any point without any prior notification.

RailYatri deems an order for a group of 15 or more passengers to be a bulk order.

Only order values exceeding Rs. 2500 falls under the category of bulk food order.

How to place bulk food order?

It’s very simple-

• Talk to one of our Food Advisors by calling +91 8137 8137 00
• Answer a few questions to tell us your needs
• Pay the amount in full or partial over the phone
• And the bulk food order is placed.

• Cancellation of an order is permitted up to the order cut-off time. An order can be cancelled either via RailYatri’s call center support desk, or through the app or website. Order cut-off time is three hours prior to STA (Standard Time of Arrival) of the train at the station selected for food delivery.
• If the cancellation is made before cut-off time, refund will be initiated to the passenger’s mode of payment with the full amount minus a 4% transaction fee within 14 days.
• If the cancellation is made after the order cut-off time, the passenger would not be eligible for any refund.
• The passenger must remain at the allotted train seat, as communicated to RailYatri, during the entire train stoppage span at the station selected for food delivery. Any order delivery failures due to unavailability of customer at the seat would be treated as a 'failure due to customer unavailability'. No refunds will be allowed for such orders. Responsibility of updating the seat number/coach number/PNR to RailYatri lies solely with the passenger.
• In the unlikely event of an order cancellation/failure by the Delivery Restaurant, the passenger shall be eligible for full refund on the entire order value.
• In the unlikely event of the Delivery Restaurant delivering a wrong item, passenger has the right to reject the delivery of the wrong item and shall be eligible for full refund for the wrong item.
• In the unlikely event of a partial delivery by Delivery Restaurant (item missing or item unavailable), the passenger shall be eligible for full refund on the value of the missing item.
• Passenger has the right to refuse a partial order before delivery and get a full refund credited in the original mode of payment. RailYatri will put in best efforts to ensure that the delivery is complete and as per the order placed, however this may not be possible in all cases.

How does the customer cancel a food order?

• Mobile App users can cancel a food order using the app under 'My Orders'.
• Website users can cancel food orders from https://www.railyatri.in/cancellation-order.