Refund on cancellation:- (i and e-ticket)
The e-tickets shall be cancelled through internet and the refund of fare shall be credited to the account
from which booking transaction took place, after deducting the applicable charges and in case of
itickets, the ticket shall be cancelled at the reservation counter and thereafter on online application, due
shall be credited to the account from which booking transaction took place. In case of e-tickets shall be
cancelled online or online TDR shall be filed within the time limits prescribed under these rules for
obtaining refund. All refund will be processed as per Extant Railway
Refund Rules:
1. Cancellation Charges for Confirmed Tickets:- The amount deducted is based on the time of
cancellation and the status of your ticket. Detailed explanations are given below:-
(a) If the ticket is presented for cancellation more than forty eight hours in advance of the scheduled
departure of the train, a minimum per passenger cancellation charges shall be deducted at the flat rate:-
Class of your ticket |
Flat Cancellation charges per passenger |
AC First/Executive Class |
Rs.240 |
First Class/AC 2 Tier |
Rs.200 |
AC Chair Car/AC 3Tier/AC 3 Economy |
Rs.180 |
Sleeper Class |
Rs.120 |
Second Class |
Rs.60 |
(b)
If the ticket is presented for cancellation
between forty eight hours and upto twelve hours
before the scheduled departure of the train |
25%(twenty five) percent of fare subject the
minimum of the cancellation charge referred to
in clause 1(a) |
(c)
If the ticket is presented for cancellation within
twelve hours before the scheduled departure of
the train and upto four hours before the
scheduled departure of the train irrespective of
distance |
50%(Fifty) percent of fare subject to a minimum
of the cancellation charge referred clause 1(a) |
(d) No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not
cancelled or TDR not filed online upto four hours before the scheduled departure of the train
(e) No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not
filed online upto thirty minutes before the scheduled departure of the train.
2. Cancellation Charges for RAC or Waitlisted Tickets :-(a) In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits
prescribed under these rules for obtaining refund.
(b) Where a RAC ticket or wait-listed ticket is
presented for cancellation, the refund of fare shall be made after deducting the clerkage if the ticket is
present for cancellation upto thirty minutes before the scheduled departure of the train irrespective of
the distance.
Clearkage Charges:
Upto 30 minutes before the scheduled departure
of the train irrespective of the distance |
Clerkage charge Rs.60 per passenger |
(c) No refund shall be granted on RAC ticket or wait-listed ticket after thirty minutes before the
scheduled departure of the train.
(d) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time upto
final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation
charges shall be payable in accordance with clause 1(Cancellation Charges for Confirmed Tickets).
3.Cancellation Charges for Partially Confirmed Tickets :-(a) In case of e-tickets shall be cancelled online or online TDR shall be filed within the time limits
prescribed under these rules for obtaining refund.
(b) In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare, less
clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall
be cancelled online or online TDR shall be filed for all the passengers upto thirty minutes before the
scheduled departure of the train.
(c) In case of party e-ticket or family e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on the list of RAC or waiting list, then in case of
passengers or RAC or waiting list not travelling, a certificate shall be obtained from the ticket checking
staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the
certificate issued by ticket checking staff and the online TDR shall be filed upto seventy two hours of
actual arrival of the train at passengers' destination and the original certificate issued by ticket checking
staff shall be sent through post to Group General Manager/IT, Indian Railway Catering and Tourism
Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055
4. Full Wait list Ticket:-
(a) In case of wait-listed e-tickets on which of all the passengers is on waiting list even after preparation
of reservation chart, names of all such passengers booked on that Passenger Name Record(PNR) shall be
dropped from the reservation chart and refund of fare shall be credited to the account from which
booking transaction took place after deducting clerkage.
(b) In case of wait-list i-ticket, such tickets can be cancelled at the computerised Passenger Reservation
System(PRS) counter upto thirty minutes before the scheduled departure of the train irrespective of the
distance. No refund of fare shall be granted on RAC or wait-listed ticket after thirty minutes before the
scheduled departure of the train.
Note:
IRCTC service charges for E-Tickets
Class |
Service charge |
Sleeper Class/Second Class(SL/2S) |
Rs.20/- per ticket plus service tax |
Higher Class
(1AC,2AC,3AC,CC,3E,FC,EC |
Rs 40/- per ticket plus service tax |
5. Cancellation of Train:-
e-tickets:- In case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-
tickets shall be directly credited to the account from which booking transaction took place and online
cancellation or filing of TDR shall not be required in such case.
6. Train Running More than Three hours Late and passenger not travelled:-
No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers
holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late running of the
train by more than three hours of the scheduled departure of the train from the station commencing
journey subject to the condition that
(a) In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full
refund.
(b) In case of i-ticket, the ticket surrendered upto the actual departure of the train.
(c) In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after
the actual departure of train. No refund of fare shall be admissible.
7. Cancellation of tickets where railway administration is unable to provide accommodation:-
Where a railway administration is unable to provide accommodation for any reason whatsoever to
passengers holding reserved tickets, no cancellation charge shall be levied and full refund of fare shall be
granted to them if such tickets are surrendered for refund within three hours from the actual departure
of the train. Provided that when the train is cancelled due to unforeseen circumstances such as accident,
breach or flood, the ticket is surrendered within three days excluding the scheduled day of departure of
the train.
8. Refund on partially used tickets:-
(a) Where a passenger terminates the journey enroute, a ticket deposit receipt (TDR) shall be issued to
the ticket holder by the station master of the station in lieu of surrender of the ticket. The original
certificate issued by ticket checking staff shall be sent through post to Group General Manager/IT, Indian
Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry
Road, New Delhi – 110055.
(b) In case of i-ticket, The TDR shall be issued only upto three days after the scheduled departure of the
train.
(c) In case of e-ticket, TDR is filed online upto 72 hours after the scheduled departure of the train. (d)
The TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days
from the date of commencement of journey.
9. Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches:-
(1) Where the air-conditioning facility could not be provided for a portion of journey, refund on tickets
issued for air-conditioned coaches shall be granted for such portion on the following basis namely
(a) If
the ticket is for air-conditioned first class, the difference between the air-conditioned first class fare and
first class fare;
(b) If the ticket is for air-conditioned II-tier or air-conditioned III-tier class, the difference between air-
conditioned II-tier or air-conditioned III tier class fare and sleeper class fare(Mail and Express);
(c) If the ticket is for air-conditioned chair car, the difference between air-conditioned chair car fare and
second class fare (Mail and Express); (d) If the ticket is for executive class, the difference between the
notified executive class fare for the concerned section and first class fare (Mail and Express) for the
concerned distance of that section. In case of e-ticket, the online TDR shall be filed upto twenty hours of
actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the
ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group
General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre,
IRCA Building, State Entry Road, New Delhi – 110055. In case of i-ticket, the original certificate (GC/EFT)
issued by the ticket checking staff (TTE) at the time of journey is to be send to following address:
through post: Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd.,
Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055 Refund will be processed
through TDR only after receiving the original certificate (GC/EFT). IRCTC will forward the claim to
Concerned Zonal Railways under whose jurisdiction the train destination falls. After receipt of the refund
amount from the said Railway, refund amount will be credited back to same account of user through
which payment was made through opted payment Gateway.
10. Refund of fare when passenger are made to travel in lower class for want of accommodation:-
If the ticket holder of a higher class is made to travel in a lower class for want accommodation in the
class for which the ticket was issued, refund of the difference between the fare paid and the fare
payable for the class in which it is actually used. In case of e-ticket, the online TDR shall be filed within
two days of the date of issue of the certificate (excluding the day of issue of the certificate) and the
original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send
to following address: through post: Group General Manager/IT, Indian Railway Catering and Tourism
Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055. In case
of i-ticket, the original certificate (GC/EFT) issued by the ticket checking staff (TTE) at the time of journey
is to be send to following address: through post: Group General Manager/IT, Indian Railway Catering
and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi –
110055. Refund will be processed through TDR only after receiving the original certificate (GC/EFT).
IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination
falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to
same account of user through which payment was made through opted payment Gateway
11. TATKAL Tickets:-
(a) No refund of fare shall be admissible on confirmed Tatkal Tickets.
(b) Grant of refund for unused Cancellation Charges for RAC or Waitlisted Tickets as per clause 2"
Cancellation Charges for RAC or Waitlisted Tickets"
(c) In case of party tatkal ticket or family tatkal ticket issued for travel for more than one passenger,
some passengers have confirmed reservation and others are on waiting list, full refund of fare, less
clerkage shall be admissible for confirmed passengers also subject to the condition that entire tatkal
ticket is surrendered for cancellation upto thirty minutes before the scheduled departure of the train
(d) Grant of refund in case of non-commencement or missing of journey due to late running of train
shall be governed by clause 6 " Train Running More than Three hours Late and passenger not travelled".
(e) Cancellation of ticket where Railway administration is unable to provide accommodation shall be
governed by clause 7" Cancellation of tickets where railway administration is unable to provide
accommodation".
(f) Refund of fare on tatkal tickets when passengers are made to travel in lower class for want of
accommodation shall be governed by clause 10" Refund of fare when passenger are made to travel in
lower class for want of accommodation" and the refund of difference between tatkal charges, if any,
shall also be granted.
Note:
Where confirmed reservation has been provided to RAC or Waitlisted ticket holder at any time upto
final preparation of charts, such ticket shall be treated as confirmed/partially confirmed and cancellation
charges shall be payable as applicable to confirmed/partially confirmed tickets.
12. Ticket booked in Premium Special Trains
Cancellation of CNF/RAC ticket booked in Premium Special Trains is not allowed. However, ticket can
be cancelled only if the train is cancelled. Refund will be granted by PRS system as per extant Railway
Refund Rules
13. CANCELLATION OF E-TICKETS
(1) E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS system as
per extant Railway Refund Rules.
(2) After preparation of charts, the user shall have to file online TDR for claiming refund. The refund
case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After
receipt of the refund amount from Railway, it shall be credited in the same account through which
booking was made through opted payment gateway.
(3) No refund shall be granted on partially confirmed E-Ticket against which none of the passengers has
travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
(4) No refund shall be granted on Partial RAC/WAITLISTED TICKET against which none of the passengers
has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
(5) No refund will be granted in case of train running more than three hours late if TDR is filled with this
reason after actual departure of the train.
(6) In case of party e-ticket or family e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on the list of RAC or waiting list, then in case of
passengers or RAC or waiting list not travelling, a certificate shall be obtained from the ticket checking
staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the
certificate issued by ticket checking staff and the online TDR shall be filed upto seventy two hours of
actaul arrival of the train at passengers' destination and the original certificate issued by ticket checking
staff shall be sent through post to Group General Manager/IT, Indian Railway Catering and Tourism
Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055
(7) The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train
destination falls. After receipt of the refund amount from the said Railway, refund amount will be
credited back to same account through which payment was made through opted payment Gateway.
(8)
If customer is not able to cancel through web interface before Chart Preparation, customers are
requested to send an email from the email ID to
[email protected] from their registered e-mail id